top of page


These terms and conditions apply to the entire contents of the website under the domain name ("Website") and to any correspondence by e-mail between us and you. By using the Website, you are agreeing to these Terms and Conditions together with our privacy policy, as may be updated by us from time to time. Please read our Terms and Conditions carefully before placing any orders on our website. 

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. 


By placing an order you on you agree with the terms and conditions on


In order to shop on this website, you must be at least 18 years old and possess a valid credit or debit card issued by a bank acceptable to us. You must also have a residential address to make an order. We retain the right to refuse any request made by you.

If for any reason we are unable to fulfil your order, i.e. item is out of stock, we will let you know as soon as we can. We reserve the right to give you information about substitute items of an equal or higher quality and value which you can order. If you do not wish to order the substitute items we will refund the applicable amount using the same method used to make the payment.


The copyright and other intellectual property rights in all material and content made available to you on or through this Website are owned by us. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. Any use of the Website or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission.


We reserve the right to withdraw any items from this Website at any time and/or remove or edit any materials or content on this Website. Whilst we will use our reasonable endeavours to process all the orders submitted to us, there may be exceptional circumstances which mean that we may need to refuse to process or accept an order after we have received it or sent you an Order Confirmation, which we reserve the right to do at any time. We will not be liable to you or any other third party by reason of our withdrawing any item from this Website, removing or editing any materials or content on this Website or for refusing to process or accept an order after we have received it or sent you an Order Confirmation.


We try our best to accurately display the attributes of our products, including composition and colours. The colours you see will depend on your computer system or mobile device, and we cannot guarantee that your screen will display accurately the colours of our products.


All measurements are approximate and are not guaranteed. 


We will dispatch the approved orders as quickly as possible and in the order that they have been received.

Shipping times may vary depending on where the order is to be delivered. Occasional delays may occur during peak periods or in the case of unexpected events.

If the order could not be delivered for reasons not attributable to us, we shall assume that you wish to cancel the order and the item(s) will be returned to us. As a result of the cancellation of the order, we will return to you all payments received from you, excluding the delivery fee charged for the order (if any) and a 15GBP process fee will be deducted from the refund.

Please note that refunds will only be made after we have received the returned order.


Any items shipped internationally may be subject to import duties and taxes applicable to your country. Customers are responsible for paying any customs duties / import fees / taxes / VAT charges. These fees are paid to your local carrier and/or government, and are not implemented or collected by The Lovely Things, and thus cannot be refunded.

Alter London does not have control over these fees and cannot confirm if there would be fees or estimate what the fees would be, since customs policies and import duties vary from country to country.

If you fail to pay these charges and the parcel is returned to us, we will refund you the cost of the item but we will not be able to refund your original shipping costs and a processing fee of £15 will be deducted.


You can use any of the following payment methods to pay for your order: Apple Pay, PayPal, Credit/Debit cards.

bottom of page